RAWCS is committed to upholding the highest ethical standards and fostering a safe, inclusive environment for everyone involved in our programs, including participants, volunteers, and staff. RAWCS provides accessible and effective channels for complaints to encourage accountability and continuous improvement. If you have experienced anything that falls short of these standards in your interactions with RAWCS, we welcome you to submit a confidential complaint.

Before you make your complaint, please acquaint yourself with the RAWCS Complaints Handling Policy & Procedure .

For serious concerns related to misconduct, unethical behavior, or breaches of policy, RAWCS offers a dedicated whistle blower process to ensure secure and confidential reporting. Our RAWCS Whistleblowing Policy & Procedure protects those who report from identification or retaliation.

A report can be made orally or in writing (delivered, mailed or emailed) to the Whistleblower Protection Officer – complaints@rawcs.org.au

Please review our RAWCS Whistleblowing Policy & Procedure to understand what to expect once a report is made.

Child Safeguarding Concerns
For any concerns related to the safety and wellbeing of children involved in RAWCS programs or activities, please contact our National Child Safeguarding Focal Person: Mrs Suzanne Morgan contact email: suzanne.morgan@rawcs.org.au

You can access the Child Safeguarding Policy and Code of Conduct here.

If your complaint relates to a breach of the ACFID Code of Conduct by RAWCS Ltd., please contact the ACFID Code of Conduct Committee by clicking on the link below: